INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

At Oyakart, we strive to provide accurate and detailed product images that represent the items as closely as possible. However, please note that there may be slight variations in color, texture, or appearance due to factors such as lighting, screen settings, or manufacturing processes.

We understand the importance of transparency and ensuring customer satisfaction. If you receive a product that significantly deviates from the images or description provided on our website, please reach out to our customer support team. We will gladly assist you in resolving the issue and ensuring your satisfaction.

We encourage our customers to read the product descriptions, specifications, and customer reviews to gather comprehensive information about the item before making a purchase. Should you have any specific questions about a product, our customer support team is always available to provide further assistance.

At Oyakart, we are committed to maintaining the highest standards of quality and customer service. Your satisfaction is our top priority, and we strive to ensure that you receive the best possible shopping experience.

Where can I view my sales receipt?

At Oyakart, we provide a convenient way for you to access your sales receipts. After completing a purchase, you will receive an email confirmation that includes a detailed sales receipt. This email will be sent to the email address associated with your account.

Additionally, you can also view and print your sales receipts directly from your Oyakart account. Here's how:

  1. Sign in to your Oyakart account using your registered email address and password.
  2. Once logged in, navigate to the "My Account" or "Order History" section. The specific location may vary depending on the website's layout.
  3. Look for your recent orders or order history. Here, you should find a list of your past purchases.
  4. Locate the order for which you would like to view the sales receipt and click on it to expand the order details.
  5. Within the order details, you should find an option to view or download the sales receipt. Click on the appropriate link to access the receipt in a printable format.
How can I return an item?

At Oyakart, we understand the importance of customer satisfaction, and we strive to ensure that our customers are happy with their purchases. However, if our company does not have a return policy in place, it means that we currently do not accept returns or offer refunds for items purchased.

We recommend reviewing the product description, specifications, and customer reviews before making a purchase to ensure that the item meets your requirements and expectations. If you have any specific questions or concerns about a product, our customer support team is available to assist you before you make a purchase.

In case you receive a damaged or defective item, or if there is an error with your order, please reach out to our customer support team as soon as possible. We will investigate the issue and work with you to find a suitable resolution.

While we may not have a return policy, we value your satisfaction and want to address any concerns you may have. Our customer support team is here to assist you and provide the best possible support within the scope of our policies and capabilities.

If you have any further questions or need assistance regarding your purchase or specific item, please don't hesitate to contact our customer support team. We are here to help and ensure that you have a positive experience with Oyakart.

Will you restock items indicated as “out of stock?”

At Oyakart, we strive to provide a diverse and extensive range of products to our customers. We understand that availability is crucial, and we make every effort to restock popular items whenever possible.

However, the restocking of items indicated as "Out of Stock" depends on several factors, including product availability from suppliers, demand, and other logistical considerations. While we make continuous efforts to replenish our inventory, there may be instances where certain items are temporarily unavailable or discontinued.

To stay informed about the availability of specific items, we recommend checking our website periodically or signing up for product notifications if such a feature is available. This way, you will receive updates when the item you are interested in becomes available again.

If you have a specific inquiry about the restocking of an item or need assistance finding an alternative, please reach out to our customer support team. We will be happy to assist you and provide information to the best of our ability.

At Oyakart, we appreciate your interest in our products, and we strive to offer a diverse selection that meets your needs. We apologize for any inconvenience caused by temporarily out-of-stock items and appreciate your understanding.

Where can I ship my order?

At Oyakart, we offer shipping services to various locations worldwide, allowing customers to conveniently receive their orders at their desired destinations. We strive to provide reliable and efficient shipping options to ensure a seamless shopping experience.

During the checkout process, you will be prompted to enter your shipping address. Please provide accurate and complete information to ensure that your order is delivered to the correct location. We typically ship to residential addresses, business addresses, and P.O. boxes, depending on the shipping carrier's policies.

When selecting your shipping address, please ensure that it is a valid and accessible location where you or a representative can receive the package during the expected delivery timeframe. It's advisable to provide a shipping address where someone will be available to receive and sign for the package if necessary.

Please note that certain remote areas or international destinations may have shipping restrictions or additional charges. If you have concerns about shipping to a particular location or need further clarification, we recommend reaching out to our customer support team. They will assist you in determining if we can ship to your desired destination and provide any necessary information regarding shipping fees or restrictions.

At Oyakart, we aim to make your shopping experience as convenient as possible. Our shipping services are designed to deliver your orders securely and efficiently to the location of your choice, ensuring your satisfaction with our services.

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