Refund & Cancellation Policy

Effective Date: 13th June 2023.

At Oyakart, we want to ensure your satisfaction with your purchase. Please review the following details regarding our refund and cancellation policy:

1. Refunds: a. Refunds will be provided in the following circumstances: i. If the order is canceled before it has been processed for shipment. ii. If the product is out of stock or unavailable for delivery. iii. If the product is damaged, defective, or significantly different from the description. b. Refunds will be issued in the original form of payment used for the purchase. Please allow [insert number] business days for the refund to be processed and reflected in your account.
2. Cancellations: a. You may request to cancel your order if it has not been processed for shipment. Once the order is in the shipping process, we are unable to cancel it. To request a cancellation, please contact our customer support team as soon as possible, providing your order details. b. In the event that a cancellation request is received after the order has been processed but before it has been shipped, we will make every effort to accommodate your request. However, please note that we cannot guarantee the cancellation at this stage, as the order may already be in transit.
3. Return and Exchange: a. We currently do not offer returns or exchanges for products unless they are damaged, defective, or significantly different from the description. b. If you receive a damaged or defective product, or if there is an error with your order, please contact our customer support team within [insert number] days of receiving the item. We will guide you through the return process and provide assistance in resolving the issue.
4. Non-Refundable Items: a. Certain items may be non-refundable due to hygiene, safety, or licensing reasons. These items will be clearly indicated on the product page, and returns or refunds will not be accepted for them unless they are damaged or defective.
5. Exceptional Circumstances: a. In exceptional cases where a refund or cancellation request falls outside of the specified policy, we will review the request on a case-by-case basis and determine the appropriate resolution.

We strive to provide accurate product descriptions, images, and information to ensure that you make an informed purchasing decision. If you have any questions or concerns about a product, please reach out to our customer support team before placing your order.

If you need any further clarification or assistance regarding our refund and cancellation policy, please don't hesitate to contact our customer support team. We are here to address your concerns and provide the best possible support.

Last updated: 13th June 2023.